Terms & Conditions
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The Goods
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We endeavor to give as much technical information as is reasonable about the products we sell. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. We always try to make sure that the information given on our site is as up to date as possible but we cannot guarantee that this will always be the case. Full detailed specifications are available from the manufacturer's brochures or their websites. If you do find incorrect information please advise us by email on info@gocleaningsupplies.com
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Payment and Price
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The total price payable for the goods and delivery will be as shown at the time when you place your order. We are entitled to make adjustments to the price if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. By placing your order you agree to these terms and conditions.
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Payment Methods
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We accept all major credit and debit cards including Visa, MasterCard and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.
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Availability of Goods
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All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
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Delivery Charges
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All prices on our website are exclusive of delivery charges which will be added to the price of the products when added to the shopping cart.
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Delivery Times
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Delivery will normally be made within 3 working days from clearance of payment. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control due to the courier delivery times - we will assist at all times with courier issues. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and advise lead times and date of delivery. Although we hope you will not feel it necessary, you have the right to cancel your order and receive a full refund at this point.
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Risk
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Once we have delivered the goods to your door you are responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.
Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. Damaged goods not visible at time of delivery, i.e. packaging looked ok but items inside are damaged must be notified with 3 working days of delivery.
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Product Guarantees
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All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, misuse or general wear. In addition routine maintenance is not covered. This does not affect any statutory rights that you may have.
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Returned Goods
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If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery for full credit or refund less any applicable delivery charges. It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 7 days from the date of delivery. If the goods are not received within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be withdrawn. Goods which have been ordered in directly from manufacturers especially for you may be subject to a re-stocking surcharge. We will advise at the point of return the costs of this re-stocking charge and you will then have the choice to proceed with your return or cancel, by ordering you accept you may be liable for re-stocking charges should these conditions apply and you wish to return goods. We will not be liable for any re-stocking surcharges unless the goods are deemed under warranty by the manufacturer.
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Call Charges
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Phone calls to our contact telephone numbers are charged at the rate set by your telephone provider / supplier. Mobile and other providers' charges may vary depending on your rates. We are not responsible for or receive any payment from any charges issued for telephone calls made to our telephone numbers.
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General
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The terms and conditions shown above do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to the terms and conditions as detailed above.
By placing an order with Go Cleaning Supplies you are agreeing to the above terms and conditions.
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